Customer Relationship Management is the methodologies which help a company manage customer relationships in an efficient and organized manner. CRM applications enable effective Customer Relationship Management, with the only prerequisite being that the enterprise has the right leadership, strategy and culture.

In an atmosphere of extreme competition and price sensitivity, customers are demanding more service, convenience and personalized communications. Therefore it is imperative that businesses maximize interaction with their customers and use it to make positive impressions, and drive loyalty and preference.

At Brilliant Choice Consulting, we consider CRM imperative to organizational success. All it takes is to shift your focus from your products and channels and direct it towards your customer. It also means streamlining and integrating your sales, marketing and customer service.

• Data and technical Architecture & Project Management
• Increased customer satisfaction and sales conversion rates
• Improved sales performance across all channels (direct, indirect and partner)
• Reduced field service operations costs

Our CRM solutions help customers address a variety of CRM implementation issues in areas like customer retention, account management, campaign management and call center interactions. Also, we provide strategies to increase revenue, productivity and customer satisfaction. Brilliant Choice Consultingoffers end-to-end CRM services including.

• Consulting and advisory services
• Planning and deployment
• Post-implementation support

Our technology practices focused on solutions like SAP, Oracle, and Siebel enable us to provide the best application development services for rapid and precise CRM implementation.

Customer Relationship Management is increasingly getting more sophisticated and demanding with customers wanting to use the web at their convenience, time and location.

Brilliant Choice works with customers to setup processes, methods and interfaces for customer relationship management. These integrated processes help customers work with your organization all through the day and night and on all days of their choice, year after year.

Brilliant Choice team has years of experience in this area and will help you structure and design your internal organization practices to match the technology and online interfaces that we will help you adopt.

Website-driven customer relationship management programs are known to provide high returns and customer satisfaction.

• Application Development
• Consulting
• ERP
• CRM
• Business Intelligence
• Testing Services